Shipping & Returns

SHIPPING

Whilst most items are available ex-stock some items may not be. We will allow orders to be cancelled and a full refund made if we are unable to supply from stock as long as we are notified within three days of the order being placed. We will advise you of out of stock orders using the email address supplied at the time of order.

Our Flat rate UK Mainland shipping charge is 10.00 + VAT for up to 30kg. Certain materials and bulky items are excluded, we will quote for shipping at the time of order.

We allow collection from either our Skelmersdale offices or Nuneaton by PRIOR arrangement only. Please ring 01695 550400 or email sales@saflame.co.uk to arrange.

For orders received before 2 PM we endeavour to ship that day, for orders received after then, they will be dispatched the next working day. Our standard delivery service is a Next day, any time service. We can offer timed next day and same day deliveries, please contact us for more details.

We only accept orders for the UK via this website, for International orders please ring or email.

RETURNS

Goods supplied incorrectly may be returned for a full refund or replaced as desired. Goods correctly supplied may returned in saleable condition for a refund less the cost of shipping. All returns must be arranged with our sales team prior to being returned. Goods returned in a damaged or non saleable condition will not be refunded.

Your statutory rights are not effected,

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Saflame Online - Dungs Gas Equipment