Conditions of Use

Terms and Conditions


In these Terms and Conditions we, our, us, Saflame, refers to Saflame Limited.


By accessing the content of (the Website), or by placing an order with us in any other way, you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Saflame Limited reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Saflame Limited have complete discretion to modify or remove any part of this site without warning or liability arising from such action.


Saflame Limited will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Saflame Limited, its employees or agents.


All intellectual property of Saflame Limited such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Saflame Limited. By using the Website you agree to respect the intellectual property rights of Saflame Limited and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. Any use of website design, text, images, graphics, source code, and all other material on this web site, including reproduction, modification or distribution, without our prior written permission is strictly prohibited. All brand names and logos used in the website are trade marks or trade names of their respective holders. Unauthorized use of any of the above may constitute an infringement of copyright law. The content of this site may not be copied, in part or in full, unless you obtain permission in writing from Saflame Limited.


By using the Website you agree to our payment terms. Do not e-mail or fax your credit or debit card details to us, we do however accept card payment via the telephone. No responsibility can be taken for the security of your details if given this way. Orders can only be accepted if you have a customer account. Accounts can be created online via our website or by e-mail or fax. We do accept telephone orders. All new accounts will be subject to a credit check. We offer secure credit card payment by PayPal. By use of this website you agree also agree to the Terms and Conditions of The Pay by invoice option for payment on our website shall be approved at our discretion. We reserve the right to refuse supply of goods to individuals whose credentials cannot be verified. For all account customers (excluding Pro Forma invoices) payment is strictly net 30 days from date of invoice. We may charge 7% interest above Bank of England base rate on any accounts not settled by their due date. Goods remain the propery of Saflame Ltd until paid for in full. With respect to new customers, we reserve the right to request that the initial order be on a Pro-Forma basis ? allowing payment to clear prior to shipment of the goods. All cheques should be made payable to Saflame Ltd.


In the event of delivery not being possible to mainland UK within the time periods indicated on our website, we will undertake to keep you informed of any changes and give you the option to cancel your order and receive a full refund of money paid. UK Delivery is by UPS or Royal Mail. Typically, despatch of stock items are within 1-3 working days. This is not guaranteed - and unfortunately, we cannot guarantee, or be liable for the services of 3rd parties such as Royal Mail and UPS. Where next day delivery is stated as being available - please contact us by telephone after placing your order online to request this, otherwise our standard delivey will apply. Our ability to provide a next day service is purely dependant upon the time that the order is placed - and quantity of orders we are processing on that same day. There is no extra charge for this service unless you specifiy a time requirement. If there are any differences between our website rates for shipping and the actual shipping total, we will contact you to confirm this before the goods are dispatched. You have the right to cancel your order and receive a full refund of money paid. (e.g. this could be the case with deliveries to non-mainland locations and the Scottish Highlands).


If an item is found to be broken or faulty on receipt, contact us by telephone or by e-mail within 24 hours of receipt. You may choose to receive a replacement or a refund. We will meet delivery and return costs however, you are responsible for ensuring that the goods are returned adequately packaged to prevent further damage or loss. Refunds for perfect goods are accepted within 7 days of receipt of order. Goods must be in perfect condition and so must the original packaging. After 7 days a 25% restocking charge will apply. Goods are not accepted for return under any circumstances after 30 days from receipt. Before returning goods you must first of all advise us of your request in writing or by e-mail. You are responsible for ensuring that the goods are returned adequately packaged to prevent damage or loss. You are responsible for the cost of returning the goods. You remian liable for the original despatch cost. If you supply us with incorrect, inaccurate or incomplete delivery address details, which result in a returned delivery by our carrier - you will remain liable for the original despatch cost, in addition to the cost of despatching to a revised address. If you are unsure as to the size, dimensions or specification of any item, it is your responsibility to check these details before placing your order. You can ring us or e-mail us to obtain further product details. Made to order items, manufactured to your requirements are not returnable items. Non-Stock items are subject to a 25% restocking fee. Items which have been worn, or where the original packaging is damaged is non refundable.


The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an as is basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.


The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.


This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.


Who we are

In this privacy policy references to we, us and our are to Saflame Limited . References to our Website or the Website are to

What information we collect and how.

The information we collect via the Website may include.

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you.

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers help facility.

What we do with your information.

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

to process your order, to provide after sales service (we may pass your details to another organisation to supply or deliver products or services you have purchased and or to provide after-sales service);

In certain cases we may use your email address to send you information on our other products and services. In such a case you will be given the option to opt out to be removed from any future mailing lists.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of 10 to cover administration expenses to the following address:

Saflame Limited, Unit 6 Peel Road, West Pimbo, Skelmersdale, Lancashire. WN8 9PT.

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours. We reserve the right to alter the above terms without prior notification.

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Saflame Online - Dungs Gas Equipment